Poshmark has grown into one of the most popular platforms for buying and selling fashion items online. With millions of users listing everything from boutique clothing to designer accessories, it’s a go-to marketplace for shoppers looking to score deals. But sometimes, things don’t go as planned. Whether you’ve changed your mind or made a purchase by mistake, you might find yourself asking: how do I cancel a Poshmark order?
TL;DR: If you’ve placed an order on Poshmark and need to cancel it, timing is crucial. You can only cancel unshipped orders within a limited timeframe. After that, you’ll need to either wait for the order to ship and then request a return, or file a claim if there’s an issue. This guide explains how to cancel different types of orders on Poshmark in 2025 and what to watch out for.
Why You Might Want to Cancel an Order
There are a few common reasons buyers decide to cancel an order on Poshmark:
- You made the purchase by accident
- The listing had incorrect information
- You’ve changed your mind about the item
- The seller is unresponsive, and you suspect they may not ship the item
Whatever the reason, Poshmark does allow cancellations under very specific conditions. Here’s how the process works as of 2025.
Steps to Cancel a Poshmark Order
1. Determine the Order Status
First, go to your Orders section in the app or on the website. Find the item in question and check its shipping status. Orders that haven’t been shipped are eligible for cancellation in certain conditions. If it’s already shipped, you’ll need to go through a different process, such as a return or claim.
To locate your order:
- Open the Poshmark app or website.
- Go to your Account tab.
- Tap or click on My Purchases.
- Find the order you want to cancel and tap it to view the details.
2. Cancel an Unshipped Order
If the seller hasn’t shipped the order within 7 days, you can cancel it yourself using the app:
- Open the order and scroll down to the Order Status.
- If it’s been at least 7 days and there’s no shipping update, tap Cancel Order.
- Confirm your cancellation. The funds will be refunded to your original payment method.
Note: If the seller marks the order as shipped after you’ve requested cancellation, it might be too late. Act quickly, especially within the first 24–72 hours.
3. Contact Poshmark Support for a Faster Resolution
If your order is still pending but you can’t cancel it directly in the app (e.g., it’s been less than 7 days), you can reach out to Poshmark’s support team. They may intervene, especially if you have a valid reason like duplicate orders or incorrect listing descriptions.
To do this:
- Go to your Orders page
- Select the order
- Scroll down and press Need Help?
- Choose Contact Support and submit a support ticket
4. What If the Order Has Already Shipped?
Once an order has been marked as Shipped by the seller, you can no longer cancel it outright. However, that doesn’t mean you’re stuck with the item if there’s an issue:
- Damaged or not as described items: You can open a claim within 3 days of delivery to report a problem.
- Wrong item shipped: Use the app to request a return and upload photos for evidence.
- No tracking number provided: Poshmark will usually cancel the order after 7 days and issue a refund automatically.
5. Orders Purchased with Offers
If you purchase an item after sending an offer and the seller accepts it, cancellation rules are stricter. Make sure you’re absolutely certain before hitting “Send Offer” because once accepted, the purchase is final, unless the seller fails to ship.
Seller Cancellations
In some cases, sellers might need to cancel an order themselves—often because they can’t find the item or it got damaged. Sellers can cancel the sale by going into the order page and selecting Cancel Order, offering a reason in the process.
If you’re a buyer and the seller initiated a cancellation, you’ll receive a full refund, typically within 1–2 business days depending on your payment method.
What Happens After Cancellation?
Once an order is successfully canceled:
- The item will become available again on the seller’s closet
- You’ll receive your money back to your original form of payment
- You’ll get a confirmation email of the cancellation
Refunds may take 3–5 business days to appear depending on your bank or credit card provider.
Tips to Avoid Future Accidental Purchases
- Double-check item size, details, and shipping costs before hitting “Buy”.
- Avoid impulse buys, especially during high-traffic events like Poshmark parties.
- Use the “Like” function to save items and review them later with a clear mind.
When You Can’t Cancel—Know Your Options
If cancellation isn’t an option and the item is on its way, make sure to inspect it upon delivery. Poshmark’s Buyer Protection Policy ensures that buyers are covered if the item is damaged, fake, or significantly different from the listing description. But you must act fast — claims are only accepted within 3 days of delivery.
To open a case:
- Go to the order page
- Tap Problems/Order Inquiry
- Provide a reason and upload supporting photos
Poshmark’s support team will investigate and, if your claim is approved, issue a refund and provide instructions for returning the item.
Frequently Asked Questions (FAQs)
Can I cancel a Poshmark order within minutes of buying?
Unfortunately, Poshmark does not offer a grace period for immediate cancellations. Once an order is placed, it is considered final unless the seller doesn’t ship within the allowed timeframe.
How do I know if my cancellation request was successful?
You’ll receive a confirmation notification and email once your cancellation is confirmed. Check your “My Purchases” section to verify the order status has changed.
How long do I have to wait before I can cancel an unshipped order?
You need to wait 7 full days. If the seller doesn’t provide a tracking number or mark the item as shipped within this period, the order becomes eligible for cancellation.
What if I accidentally bought the same item twice?
If both items haven’t shipped yet, contact Poshmark support immediately. They may be able to cancel one of the orders if the seller hasn’t acted yet.
Do all refunds go back to the credit card I used?
Yes, unless you’ve paid using Poshmark credits or a gift card. In that case, the amount will be returned to your Poshmark balance, which you can spend later.
Can sellers choose to accept a cancellation request?
Sellers currently can’t approve cancellations directly from the buyer. You’ll need to wait for Poshmark’s system to allow the cancellation or for the seller’s shipping time to expire.
Conclusion
Canceling a Poshmark order isn’t always simple, but with the right knowledge, you can act swiftly to avoid buyer’s remorse. The key things to remember are your timing, the item’s shipping status, and your communication with both the seller and Poshmark support. By staying informed, you’ll make smarter purchasing decisions and have a better experience on the platform.
