Whether you purchased NordVPN and later realized it’s not what you were looking for or found a better alternative, getting your money back doesn’t have to be complicated. Luckily, NordVPN offers a 30-day money-back guarantee on all its plans, which means you can request a refund if you cancel within that period. Here’s a step-by-step guide that explains how to request a refund from NordVPN in the most efficient way possible.
Understanding NordVPN’s Refund Policy
Before diving into the steps, it’s important to understand the refund policy. NordVPN allows you to request a refund within 30 days of your purchase. This applies regardless of the plan you signed up for—monthly, yearly, or two-year.
However, the refund policy does not apply if you purchased the subscription via a third party such as the Apple App Store or Google Play. In that case, you’ll have to request a refund directly from the provider you purchased it from.
Step-by-Step Guide to Getting a Refund
1. Cancel Auto-Renewal
Before requesting a refund, ensure that you’ve turned off NordVPN’s auto-renewal feature. Here’s how you can do it:
- Log in to your NordVPN account on the official website.
- Go to the “My Services” section.
- Click on the three-dot menu next to your subscription plan.
- Select “Cancel Subscription” or “Manage Subscription” to disable auto-renewal.
Turning off auto-renewal won’t cancel your current subscription immediately, but it will prevent future charges.
2. Contact Customer Support
Once you’ve managed your auto-renewal settings, the next step is to reach out to NordVPN’s customer support. There are two ways to do this:
- Live Chat: The fastest and most convenient method. Available 24/7 on NordVPN’s website.
- Email Support: Contact them at support@nordvpn.com with a request for a refund.
3. Explain Your Reason
When you contact support, you’ll need to provide a reason for your refund request. It doesn’t have to be highly specific—“service not suitable for my needs” often suffices—but being polite and concise helps move things along faster.
Here’s a quick template of what you might say in live chat or email:
Subject: Request for Refund
Hello, I would like to request a refund for my NordVPN subscription purchased on [Date]. The service doesn’t meet my current requirements. Thank you for your assistance.
The representative might offer technical help or try to solve your concerns, but if you politely restate your request, they will usually grant the refund within minutes.
4. Wait for the Refund
Once your request is approved, the refund process begins instantly. However, the time it takes to reflect in your account depends on your payment method:
- Credit/Debit Cards: 5–10 business days
- PayPal: 1–2 business days
- Cryptocurrency: Refunds are generally not available
Always keep the confirmation email or chat transcript in case you need to follow up.
Things to Remember
- Refunds are only available within 30 days of purchase.
- Subscriptions bought via app stores must be refunded through those platforms.
- Keep a copy of your payment proof in case there are delays.
Conclusion
Getting a refund from NordVPN is generally smooth and straightforward if you’ve made your purchase through their official website. With a simple combination of disabling auto-renewal and reaching out to customer support, you can initiate the process with minimal hassle. Just ensure you’re still within the 30-day window, and make your case politely and clearly.
NordVPN’s customer service is known for being responsive and helpful, so if the service isn’t what you expected, don’t hesitate to take the proper steps to request your refund. Your money—and your digital privacy—deserve a solution that fits your needs perfectly.
